The use of the online sales service provided by UnikGiftShop is subject to acceptance of the following rules of use and implies that the user provides valid contacts.
UnikGiftShop also reserves the right to change without notice the price of products for sale on the site.
1. Personal data
The website UnikGiftShop.com allows you to view it without having to provide any personal information, however there are areas and information (such as prices and downloads) that will be accessible only after the transfer of some personal information.
The collection of personal data is done by completing an online form, according to the strictest security rules.
UnikGiftShop preserves the personal data of all registered users, and undertakes not to distribute the data. The user may at any time update, correct or cancel your personal information by simply accessing your online customer card (if you need to login) or you may make this request by email or telephone.
Unless explicit authorization is given by the user, your personal information will not be disclosed to third parties and will be used exclusively for statistical purposes and use of the site's services and resources . All user information is stored in Company databases, whose access is restricted and is not accessible otherwise than through the tools provided by the Company. if registered with the CPND (National Commission for Data Protection) under number 7258/2013. Information of a banking nature will only be accessible to the entity providing the online payment service, and it is not possible for anyone outside this institution to view of this confidential information.
2. Scope of service
UnikGiftShop provides import and distribution services of professional equipment and consumables related to advertising and personalization of goods.
3. User identification with the system
When registering online, the user must provide a valid email for which they will receive the password for access to their account. Access to the personal area will be done using your email (email indicated at the time of registration) and the "Password". The password automatically provided at the time of registration can be altered at any time by other users. >
4. Online Orders
To place orders through the UnikGiftShop website, it is mandatory to pre-register as a user of the site. The user must then identify them to the system so that he can complete his order online. The order includes several clearly identified steps for the user to choose the best option in each step:
1 - Adding products to your shopping cart
2 - Checking / Shopping cart management
3 - Choosing the most suitable method of transport
4 - Choosing the most suitable payment method
5 - Checking end of the order form containing the final amounts payable by the customer
6 - Completion of the order
5. Product shipment
The product (s) are shipped immediately upon receipt of the order online. Before sending the order, the customer may be contacted to indicate the final costs of the order - in case of an order in which the system has not been able to automatically determine the value of the transport. If the product is not in stock, the customer will be contacted to indicate the average delivery time of the product, for which a percentage of the total value of the order will be required as a signal.
Upon the expiry of the indicated delivery period, with a reasonable tolerance according to the nature of the transport of the product, the customer may demand the cancellation of his order and consequent return of the signal.
6. Warranty and return of products
If a defect is detected, the customer must immediately contact UnikGiftShop to indicate the defect detected and request its resolution. The necessary measures will be taken for its quicker repair and / or replacement by an equal or similar one. If the customer finds any abnormality or manufacturing defect in any product, you should send us a complaint by email with a photo illustrating the anomaly. If this anomaly is proven, UnikGiftShop will replace or return the amount paid. In no case shall UnikGiftShop be liable for incidental or consequential damages resulting from special or indirect damages. We will not be responsible for the payment of an amount higher than that which the customer paid for the acquisition.
In any case, the customer will have up to 5 working days after receiving the product to manifest the defect.
If the detected defect originates in misuse, the cost of the repair or replacement will be UnikGiftShop shall not be liable for any damages incurred to third parties arising from any defects in the manufacture of the equipment or misuse of the equipment.
Non-perishable consumables have a limited warranty on the storage conditions in the installations of their customers and for a maximum period of 1 year.
6.1. Returning in case of breakdown
To return the material, and to better identify the problem, you should have prepared the following information:
- Date of purchase of the product
- purchase
- Model identification
- Fault description
- Packaging and its contents
The cost of sending the material to UnikGiftShop is the customer's responsibility.
Subsequently, and in case of any malfunction, the cost of resending the material repaired / exchanged to the customer will be borne by UnikGiftShop.
If there is no anomaly / malfunction in the material, the cost of resending it to the customer will be borne by the customer.
6.2. Fragile products. It is recommended to add additional insurance in the case of orders that include goods that are liable to be breakable, such as ceramic articles. of the carrier. Also, in this way, we provide total protection to the
customer, replacing the damaged article or returning the value of it, after damage has been proven by the transport service, and it is necessary to submit a written complaint accompanied by illustrations illustrating the damage, within a maximum period of 24 hours after receipt
UnikGiftShop will reject any and all liability for damaged goods that have not been subject to extra insurance, simply providing the customer with the necessary data to try , together with the carrier, to be compensated for his loss .
7. National orders: guarantees and returns.
National orders are processed immediately after reception of the order form - if the method of payment chosen is either the collection or payment online. In the case of payment by bank transfer, the order is only dispatched after receipt of the proof of transfer.
Orders are sent by express mail, being delivered within a maximum of 24 hours - in orders for the national territory, or 3 to 5 working days in the case of the islands.
The customer is informed of the number of the transport guide that can be used to control the status of delivery of the order on the carrier's website. The customer may also choose to request the collection of the order in our facilities, and for this purpose he must choose the appropriate transport option in the process of finalizing his order ("survey at our facilities"). of objects with a very high volume or weight, and / or needing to be palletized, it may be necessary to use another type of carrier, and this situation is resolved with the customer. Complaints about shipments.
After receiving the order, the customer has 48h (2 days in a row) to check it and eventually complain to our services, by phone or email about anomalies in his order. After this period, no complaints will be accepted.
7.2. Return in case of dissatisfaction.
In case you are not satisfied with any product purchased by the website, the customer can return it within 14 days in a row. It is the responsibility of the customer to get to our facilities the product in good conditions of packaging, with the complete box and all accessories included. Shipping costs are charged to the customer. The product travels to full responsibility of the customer. We advise you to use a means of transport that includes insurance of the merchandise to predict damages or loss of the merchandise.
8. CONSUMER INFORMATION (Law No. 144/2015, of 8 September)
This company is at your disposal for any clarification or resolution of any problem related to the services provided and / or goods provided by this establishment.
It is also informed that they can, as consumers, in the event of a dispute regarding contractual obligations resulting from sales or service contracts to the following Alternative Dispute Resolution Body: RAL Entity
CACCL - Arbitration Center for Consumer Conflicts of Lisbon Arbitration for Consumer Conflicts
Address: Rua dos Douradores, 116 - 200 -1100-207 LISBOA
Contacts:
Telephone + 351 213 807 000 Fax + 351 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
For more information: Consumer Portal (www.consumidor.pt)
9. Product evaluation
This site offers tools that allow the registered users to insert comments and evaluate the quality of a product on a scale of 1 to 5. The purpose of this tool is the of sharing experiences with other users of this site, in a voluntary, objective and professional manner. Thus, comments that contain the following characteristics will not be allowed:
a - offensive comments towards the company, other users or third parties
b - sexual content, or
c - unknown comments of the commented object
d - are written in correct and coherent language.
The comments should refer to the object commented, sharing knowledgeable experiences, any possible advantages or deficiencies that can be detected. The aim should be to inform other users so that they make a more knowledgeable choice at the time of purchase. Thus the company undertakes not to change the text introduced, nor to change the classification granted.
